by Shaun Nichols – 
Now the developer apologizes for customer support fiasco
A US ham radio software developer has admitted a support staffer disabled a customer’s copy of its application after he posted a negative review online.
The owners of HRD Software today told The Register they have since reinstated the user’s license, claiming the revenge move was made by an outside support staffer.
Here’s what happened: a bloke called Jim Giercyk in Greenville, South Carolina, US, downloaded and installed an update for his Ham Radio Deluxe application. Next, the program inexplicably stopped working, so Giercyk contacted HRD’s support team for help.
Then, according to a log of the conversation between Giercyk and the support agent, the country rock musician was told his copy had been disabled remotely in response to a negative online review he had posted in September.
HRD Software later said Giercyk’s license key had been blackballed, causing the software to close while starting up: the updated program would phone headquarters to check the key and discover the license had been revoked, forcing it to terminate.
“I called the support line and asked them to explain what they were doing, and they informed me that I was blacklisted and the file they directed me to download blocked the software on my computer from running,” Giercyk, aka N2SUB, told fellow hams in a forum post….READ FULL POST
Antenna
The C3S-JK (Tribander) has been re-designed, optimized & Improved from the very popular Force 12 Tribander Here are the important changes/features from the classic design …. 1. The feed point for 20M, 15M & 10M are connected u... Read more
![NVIS: Near Vertical Incidence Skywave [ PodCast ]](https://qrznow.com/wp-content/uploads/2017/11/24180150-90x60.jpg)
News
UK ham radio Monthly Amateur Licence Statistics – May 2015 Product name No. of Licences Amateur Club Radio Licence 1473 Amateur Foundation Radio Licence 20164 Amateur Full (Reciprocal) Radio Licence 768 Amateur Full Radio Licen... Read more
![ARRL Audio News – December 2, 2016 [ PodCast ]](https://qrznow.com/wp-content/uploads/2016/12/blog_ham_bigImage-90x60.jpg)
![Hancock’s Half Hour – The Radio Ham [ Video ]](https://qrznow.com/wp-content/uploads/2015/09/hqdefault-12-90x60.jpg)
Recent Posts
Icom IC 718 – HF Transceiver
Icom IC 718 – HF Transceiver THE ORIGIN OF THE HF TRANSCEIVER Simple operation The IC-718 is equipped with a minimum number of buttons and cont... Read more
Wireless Power Transmission Provokes Discussion in ITU-R Study Group
The emerging wireless power transmission (WPT) technology and associated applications came in for closer scrutiny during the May/June meeting of Inter... Read more
ARRL – Teachers Institute Overview
An Introduction to the ARRL Teacher’s Institute on Wireless Technology. Part of ARRL’s educational outreach to schools through our Educati... Read more
YAESU FT-60R
YAESU FT-60R Yaesu’s newest 144/430 MHz 5-Watt FM Hand-held was introduced at Dayton 2004. The FT-60R includes wide receiver coverage, outstandi... Read more
SAQ in Sweden Receives More than 300 Reports on Alexanderson Day, July 1
SAQ, the old Alexanderson alternator transmitter at the World Heritage Grimeton Radio Station in Sweden, received 321 listener reports in response to... Read more
Recent Posts
CQ WW 2014 Records
CQ WW 2014 Records As part of the certificate making process, Barry W5GN creates a list of all of the new records that were set so he can include that... Read more
Radio operators vital in disaster response
Photo by Sid Hastings “ Ever since Marconi tinkered with wireless transmissions in the early 1900s, people have been fascinated wi... Read more
“Gray Radio Gang” Reactivates Vintage Battleship Iowa HF Transmitter
“ It’s a massive project on a number of levels, but the so-called “Gray Radio Gang” that’s been working to restore some of the vintage US... Read more
PSØ6J – Brazilian Scouts
“From this Sunday, 11, to the January 16, Melbourn, on Christmas Metropolitan Region (RN), you receive 4215 participants in the largest Boy Scou... Read more
CloudSDR – The next chapter in connected software defined radio
The CloudSDR is a stand-alone, high performance 9 kHz – 1200 MHz SDR with a built-in internet server. The radio performs the tuning and d... Read more
